Here are all the different order status, and you will find the explanations below:

Pending
Payment Received
Payment Reviewing
Processing
Sent Out

Pending
This means that you have placed an order successfully,but we still have not received your payment.(you may have paid your order by western union or bank transfer,but it will take some time to confirm your payment and update status.Generally we can confirm western union payment in 24 hrs in working days;If you pay by bank transfer,It will be a little slower,normally it will take about 4-7 days to transfer money to our bank account.)

Payment Received
This means we have received your payment.Your order will be handled according to our standard procedure.

Payment Reviewing
This means there is some problems with your payment,Our cusotmer Service staff will contact you for details .
You can also email them to:service@wholesalesglobal.com to quicken the verification.

Processing
This means we are processing your order.We are gathering all the products you ordered together and check the quality,making sure they function well.

Sent Out
This means we have sent out your order.You will receive an email from WholesalesGlobal including tracking number and links.You can also log in your account to check it.

If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of ‘test’ orders each day which our members are using to quote certain cart contents and save the invoice for later references.

We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we are not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to “reactivate” it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.

WITHDRAWING AN ORDER AFTER PAYMENT

If you have already paid for an order and want to cancel it, please contact us as soon as possible.

If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes.

If the package has already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.

If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.

If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your payment or the products you ordered were out of stock.Generally,our customer service staff will contact you by phone or email to discuss with you,but if we can not get in touch with you in 5 days after we receive your payment,we will have to refund for you.As we think,It is our responsibility to ship out your order in time.

Possible reasons for refunding money are:

- Paypal account name and address does not match your order’s shipping address, and there was no response when we contacted you.
- The the products you ordered were out of stock(Generally we have enough stock but rarely we may suffer an temporarily lack of certain product ),and there was no response when we contacted you.

If you’re having any doubts about importing from China, you’re right to be cautious. Here’s some key information about WholesalesGlobal to give you more confidence in starting out with your new China Wholesale Electronics supplier:

WholesalesGlobal is the leading wholesaler in China for consumer electronics, based in the city of Shenzhen in Mainland China. Goods are shipped worldwide by air freight and couriers such as DHL and UPS, via Hong Kong.

There is only one online shop for WholesalesGlobal  Ltd.:
http://www.WholesalesGlobal.com/

What makes WholesalesGlobal different from other Chinese suppliers?

• Unlike most Chinese export /trading companies, or factories, there is no minimum order restriction. You can buy products in any order quantity – even 1 piece samples – from a wide selection of the latest electronics products. So you can test products and find out about the details of importing from WholesalesGlobal before you’re committed to any large orders;
• You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information;
• Dropshippers can send single items directly from WholesalesGlobal to their customers, and get overall discounts based on their total order volume;
• All the products you buy from WholesalesGlobal are covered by a 12 month guarantee, and are carefully inspected for quality before packing – which is one additional level of QA over and above what is done in the factory;
• You’re supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;
• Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that’s needed for smooth clearance through your country’s Customs.

Why you can trust WholesalesGlobal:

• When you pay for orders on WholesalesGlobal you do not need to share any of your confidential financial details with WholesalesGlobal and you’re protected by Paypal’s money back guarantees;
• WholesalesGlobal Wholesale Ltd is an officially registered company both in China and Hong Kong;
• WholesalesGlobal has been accredited by third party credit review and awarded “Gold Supplier, Trust Pass” status on the world’s largest B2B platform, Alibaba.com;
• The WholesalesGlobal website is certified “Hacker Safe” by Scanalert and is also verified by ValidatedSite.

Contacting WholesalesGlobal: Please Click Here .

If you’re not sure how to use the online shop, please read the instructions click here.

If you need a price quote, simply log in and view the wholesale prices. The prices you see are the real prices.

You also need to log in to preview shipping options and costs.

You will see the total price including shipping costs in a summary page before you confirm your order. You can cancel or make changes at any time during the checkout steps.

If you log out or exit your browser, the contents of your cart will be saved for next time you log in. If you want to save the contents of a cart permanently, but not pay right away, simply follow the checkout process all the way through, but don’t send money! The orders are saved in “My Account” for you to view later and there is no need to ask us to cancel/ close them. If we don’t receive payment we don’t process orders.