“What if the product does not arrive?”
We guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
Please refer to our detailed terms and conditions regarding Customs clearance.
If you are not satisfied with our product because it doesn’t work, you can send them back to us in 10 days after you receive it for refund, in this case, we don’t refund the shipping fees. If you are not satisfied with our product only because you don’t like it, you can send them back to us in 10 days after you receive it for refund, in this case, we’ll charge you 15% restocking fee and we don’t refund the shipping fees. Buyer should pay to ship the itme(s) back.
If the product doesn’t work, you can send them back to us in one month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.
Within 1 year, buyers can send them back for free repair, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer break the items and some components need to be changed, we will charge for the original value of that components.
No matter for any reason, buyers should pay the shipping fees to return the unsatisfied goods and No matter for exchange or refund, buyers should send our products back first. After we receive the returned item(s), we will process the refund or exchange immediately. Please write a note with your order number or Paypal payment number so that we can find the order details. Thanks.
Please email us at sale@wholesalesglobal.com before you return .