Frequently Asked Questions

We will try our best to make sure the products shipped to our customers are in the best condition.

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Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

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CANCELLATION BEFORE PAYMENT

If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of ‘test’ orders each day which our members are using to quote certain cart contents and save the invoice for later references.

We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we are not processing your order.

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Why was my order cancelled?/Why did you refund my payment?

If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your payment or the products you ordered were out of stock.Generally,our customer service staff will contact you by phone or email to discuss with you,but if we can not get in touch with you in 5 days after we receive your payment,we will have to refund for you.As we think,It is our responsibility to ship out your order in time.

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You can choose to view prices in different currencies using the drop-down Currencies menu at the top of the right-hand pane of our homepage.

You can view prices following currencies:

• US Dollar (USD)
• Euro (EUR)
• British Pound (GBP)
• Australian Dollar (AUD)
• Canadian Dollar (CAD)

It’s no problem to change. Even if you choose Western Union, you can still pay via Paypal.

You can send money directly to our Paypal account: Click Here to confirm our Paypal account.

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Yeah,We accept western union payment.

If you are first time on WholesalesGlobal.com,we do not suggest you pay us by western union and Paypal will be better and safer for you.

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Using Paypal you have several choices:

- send money from existing credit on your Paypal account (if any);
- send money from a credit card: the amount is drawn from your credit card and sent directly to the recipient’s Paypal account;
- send money from a debit card/ bank account: the amount is sent directly to the recipient’s Paypal account.

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