Nov
27
YES .After we dispatch your goods, we will email you a tracking number for the courier used (depending on your email preferences) .
Nov
27
Track your Air Mail delivery using your country’s Post Office Tracking Westrongsite – EMS / Speedpost and Parcel Tracking: Read the rest of this entry
Nov
27
“What if the product does not arrive?”
We guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
Please refer to our detailed terms and conditions regarding Customs clearance.
Nov
27
We’ll ship your goods to you by air express courier.
The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS. China EMS is also available for certain countries. Read the rest of this entry
Nov
27
“I Live In [......] – Can I Order From WholesalesGlobal?” Yes, we deliver to every country. Read the rest of this entry
Nov
27
“Do you sell Nokia, Samsung, Apple iPod, Sony, etc brands?”
No, WholesalesGlobal products are mainly not mainstream brands.
Most WholesalesGlobal products carry no brand at all. Apart from generic styling or model names, the products and boxes mostly carry no name.
Nov
27
10 Days Money Back Warranty
If you are not satisfied with our product because it doesn’t work, you can send them back to us in 10 days after you receive it for refund, in this case, we don’t refund the shipping fees. If you are not satisfied with our product only because you don’t like it, you can send them back to us in 10 days after you receive it for refund, in this case, we’ll charge you 15% restocking fee and we don’t refund the shipping fees. Buyer should pay to ship the itme(s) back.
One Month Exchange Warranty
If the product doesn’t work, you can send them back to us in one month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.
One Year Manufacture Warranty
Within 1 year, buyers can send them back for free repair, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer break the items and some components need to be changed, we will charge for the original value of that components.
Return Fees
No matter for any reason, buyers should pay the shipping fees to return the unsatisfied goods and No matter for exchange or refund, buyers should send our products back first. After we receive the returned item(s), we will process the refund or exchange immediately. Please write a note with your order number or Paypal payment number so that we can find the order details. Thanks.
How to return?
Please email us at sale@wholesalesglobal.com before you return .
Nov
26
Firstly please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice. If you still can’t figure out the problem, please contact our customer service :Click here . They will offer you professional tech support and help you assess if your product is defected.