Here are all the different order status, and you will find the explanations below:

Pending
Payment Received
Payment Reviewing
Processing
Sent Out

Pending
This means that you have placed an order successfully,but we still have not received your payment.(you may have paid your order by western union or bank transfer,but it will take some time to confirm your payment and update status.Generally we can confirm western union payment in 24 hrs in working days;If you pay by bank transfer,It will be a little slower,normally it will take about 4-7 days to transfer money to our bank account.)

Payment Received
This means we have received your payment.Your order will be handled according to our standard procedure.

Payment Reviewing
This means there is some problems with your payment,Our cusotmer Service staff will contact you for details .
You can also email them to:service@wholesalesglobal.com to quicken the verification.

Processing
This means we are processing your order.We are gathering all the products you ordered together and check the quality,making sure they function well.

Sent Out
This means we have sent out your order.You will receive an email from WholesalesGlobal including tracking number and links.You can also log in your account to check it.

–Products with quality problems, if notified in 7 days (from the date products were received) can be returned and refunded.

–Customer will need to send the products back to us, when we receive the products, we will give you a full refund.

2. Replacement

–Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced.

–Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.

–We will all the necessary pay shipping fees for the replaced products that we ship to you.

3. Repair

–Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired.

–Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.

–We will all the necessary pay shipping fees for the replaced products that we ship to you.

4. Return and partial refund.

–WholesalesGlobal.com cannot give a full refund for quality problems such as:

“The product does not look like the ones in your picture.”

“The product is not what I’d imagine it to be.

“I am not satisfied with this product.”

–We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

Please Click here to contact us ,then we will offer you our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

If you did not buy your product directly from WholesalesGlobal.com, you will need to contact the vendor who sold it to you.

If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of ‘test’ orders each day which our members are using to quote certain cart contents and save the invoice for later references.

We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we are not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to “reactivate” it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.

WITHDRAWING AN ORDER AFTER PAYMENT

If you have already paid for an order and want to cancel it, please contact us as soon as possible.

If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes.

If the package has already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.

If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.