Frequently Asked Questions

WholesalesGlobal Order Status

Here are all the different order status, and you will find the explanations below:

Pending
Payment Received
Payment Reviewing
Processing
Sent Out

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Firstly please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice. If you still can’t figure out the problem, please  contact our customer service :Click here . They will offer you professional tech support and help you assess if your product is defected.

We will try our best to make sure the products shipped to our customers are in the best condition.

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Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

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CANCELLATION BEFORE PAYMENT

If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of ‘test’ orders each day which our members are using to quote certain cart contents and save the invoice for later references.

We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we are not processing your order.

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